Mapping the Problems and Challenges of Consumer Access to Redress In Indonesia
As a manifestation of the role of the state to protect consumer rights, Indonesia has issued Law no. 8/1999 concerning Consumer Protection (Consumer Protection Law), which has been in effect since April 20, 2000. This legislation is the main reference in the protection of consumer rights, regulating a number of materials, including the definition and scope of consumers, obligations of business actors, consumer dispute resolution mechanisms, and institutions for consumer dispute resolution. The Consumer Protection Law is a form of state responsibility in creating a consumer protection system, so that there is an aspect of legal certainty, both for business actors, in order to grow an honest and responsible attitude, as well as for consumers, which is an acknowledgment of their dignity. In its development, in addition to the Consumer Protection Law, several sectoral legislations have also become important parts of consumer protection instruments, both in the context of trade in goods and the provision of services, such as health, transportation, etc. Even for business actors, this aspect is also essential to ensure healthy business competition.
